FAQ

Bike Attack Terms & Conditions

Please review these Terms & Conditions before placing an order. By purchasing from Bike Attack, whether online, or in our store, you agree to the applicable policies below.

Order Processing & Availability

Most orders are processed and prepared within 2–15 business days after the order is placed.

This timeframe does not apply to:

• Preorders
• Custom bicycles
• Special-order products
• Temporarily out-of-stock products
• Products requiring special handling
• Orders affected by manufacturer, warehouse, tariff, customs, transportation, or other delays outside our control

If we become aware of a significant delay, we will make reasonable efforts to contact you.

What Does “In Stock” Mean?

Products shown as “In Stock” may be available either:

• At our Santa Monica store, or
• At one of our connected warehouse locations.

Some products are available for immediate pickup, while others must first be transferred from a warehouse.

If you need an item by a specific date, please contact Bike Attack before placing your orderso we can confirm its current location and estimated availability.

Bicycle Warranty & Professional Assembly Requirement

Bike Attack honors applicable manufacturer warranties according to the individual manufacturer's warranty rules and Bike Attack’s Terms & Conditions.

Warranty coverage varies by manufacturer and product. Please refer to the warranty documentation for your specific bicycle or e-bike.

Manufacturer warranties generally do not cover conditions such as:

• Normal wear and tear
• Misuse or abuse
• Racing
• Accidents
• Unauthorized modifications or alterations
• Damage caused by improper assembly or maintenance

Warranty Claims Are Not Automatically Grounds for a Refund

If a bicycle or component has a defect covered by the manufacturer's warranty, the issue will be handled according to the manufacturer's applicable warranty procedures.

A warrantable component or defect does not automatically entitle the purchaser to a refund or replacement of the complete bicycle.

Professional Assembly Is Required

All bicycles and e-bikes purchased online and shipped by Bike Attack must be assembled by a professional bicycle shop.

Shipped bicycles normally arrive partially disassembled in their factory box and do not include assembly instructions.

Professional assembly is required for safety and to maintain applicable manufacturer warranty coverage.

If you are in the greater Los Angeles area, Bike Attack can professionally assemble and fine-tune your bicycle before delivery or pickup. Please contact us for availability.

Recommended E-Bike Service & Preventive Maintenance

Bike Attack strongly recommends that all electric bicycles receive a complete professional inspection and service approximately every 6–8 months, even when the bicycle appears to be operating normally. Depending on how often and under what conditions the e-bike is ridden or stored, service may be recommended more frequently.

Electric bicycles contain both mechanical and electrical components that are exposed to vibration, moisture, dirt, dust, road debris, and normal wear. Regular professional maintenance can help identify developing problems before they become more serious or expensive to repair.

More frequent inspections are especially recommended for customers who:

• Ride their e-bike daily or put high mileage on the bicycle.
• Ride a heavier cargo bike
• Use the bicycle for commuting, delivery work, or other heavy-use applications.
• Frequently ride near the beach or in coastal environments where salt air can accelerate corrosion.
• Ride in rain, wet conditions, sand, dirt, or dusty environments.
• Store or park the bicycle outdoors for extended periods.
• Leave the bicycle exposed to moisture, humidity, changing temperatures, or other environmental conditions.

A periodic service should include an overall safety and condition inspection of the bicycle, including important mechanical components, brakes, drivetrain, wheels, tires, fasteners, electrical connections, wiring, battery mounting points, and other components as applicable to the specific e-bike.

Corrosion and deterioration can develop gradually and may not always be immediately visible. Bicycles that are regularly stored outdoors or exposed to coastal air, moisture, rain, or heavy daily use should therefore be inspected more frequently.

This recommended service interval is a general guideline and does not replace the maintenance schedule or service requirements established by the bicycle, motor, battery, or component manufacturer. Customers should always follow the manufacturer's maintenance and warranty requirements for their specific e-bike.

Shipping & Delivery

Shipping Time

Under normal circumstances, orders are shipped within approximately 2–15 business daysafter the order is placed.

Some orders may require additional handling or processing time.

Delays can occur because of:

• Warehouse transfers
• Manufacturer availability
• Special orders
• Preorders
• Transportation delays
• Tariffs or customs-related delays
• Legal or carrier requirements
• Other circumstances outside Bike Attack’ s control

We will make reasonable efforts to notify you if we receive information regarding a significant delay.

Shipping Carriers

Parts, accessories, and other merchandise may be shipped through:

• UPS
• FedEx
• USPS
• BikeFlights
• Other appropriate carriers

Shipments may be insured and may require an adult signature at delivery.

Bicycle & E-Bike Shipping

Complete bicycles and e-bikes are generally shipped through UPS or FedEx Ground, fully insured and with an adult signature required.

An adult must be available to accept and sign for the shipment.

UPS or FedEx may make multiple delivery attempts and may leave a delivery notice.

Failed Delivery / Returned Packages

If you fail to accept or retrieve your shipment and the carrier returns the bicycle to Bike Attack, you are responsible for:

• The original shipping charges
• Return shipping charges
• A 20% restocking fee

Please monitor your shipment and carrier delivery notifications carefully.

Shipping Damage

Please inspect the shipping box and bicycle immediately upon delivery.

If the box appears damaged:

1. Inform the UPS or FedEx driver, if possible.
2. Photograph the box before discarding any packaging.
3. Inspect the bicycle for damage.
4. Contact Bike Attack as soon as possible.
5. Be prepared to provide photographs of the box, bicycle, packaging, and damaged area.

Depending on the type and extent of damage, the issue may be resolved through replacement parts, repair, reimbursement, partial refund, carrier claim, manufacturer assistance, or another appropriate remedy.

If a return is authorized, the bicycle must be returned in substantially the same condition in which it was received and must include all original parts, accessories, documentation, and packaging materials.

Any holes or openings in the original shipping box must be securely repaired before return shipping.

If a returned bicycle:

• Has been used,
• Has additional damage,
• Is missing parts,
• Is improperly packaged, or
• Is damaged during return shipping because of inadequate packaging,

the amount refunded may be reduced to reflect the resulting loss in value or additional costs.

Preorders

Payment for Preorders

Preorders are charged in full when the order is placed.

Preorders are considered final sales unless there is a problem with the order caused by Bike Attack.

Estimated arrival dates are estimates only and may change at any time.

Manufacturers frequently cannot provide dealers with firm arrival dates, particularly when products are:

• In production
• Being transported internationally
• Awaiting customs clearance
• In transit between warehouses
• Subject to supply-chain or transportation delays

Bike Attack will make reasonable efforts to inform customers when we receive updated information from the manufacturer.

Your preorder reserves your product, but delays outside Bike Attack’s control may occur.

Courtesy Preorder Cancellations

In certain circumstances, management may allow cancellation of an eligible preorder before the bicycle ships or becomes ready for pickup.

Any such cancellation is a courtesy exception and is determined on a case-by-case basis.

If a courtesy cancellation is approved, 7% processing and handling fees are non-refundable.

Approval of an exception for one customer or order does not change Bike Attack's general preorder policy.

Financing a Preorder

If an order is financed and contains products with future or extended delivery dates, loan payments and interest may become due before the merchandise is delivered.

Interest already charged by the financing company may not necessarily be refunded if all or part of an order is later refunded.

Financing terms are controlled by the financing provider.

Where We Ship

Bike Attack currently ships within the United States only.

We do not currently offer international shipping.

Certain brands may impose additional geographic shipping restrictions.

Bicycle & E-Bike Returns and Exchanges

In-Store Bicycle Purchases

A bicycle or e-bike purchased in our physical store may be eligible for exchange or store credit within 7 days of the original purchase date if all the following requirements are met:

• The bicycle was purchased in-store, not online or by phone.
• The bicycle is unridden.
• The bicycle remains in showroom condition.
• The original receipt is provided.
• The bicycle was not a special order, layaway purchase, closeout, prior-year clearance model, or other excluded item.

The condition of the bicycle will be determined by Bike Attack management.

An eligible exchange must be for another bicycle of the same or greater value, unless management approves otherwise.

Final-Sale Bicycle Purchases

The following bicycle and e-bike purchases are FINAL SALE and are not eligible for regular return, refund, or exchange:

• Online purchases
• Shipped bicycles
• Special orders
• Preorders
• Layaway purchases
• Closeout bicycles
• Prior-year clearance models
• Other specially discounted or designated final-sale products

An exception may apply when Bike Attack caused an error with the order.

Change-of-Mind Cancellations

If there is no problem with the bicycle or e-bike and you simply change your mind about an online or special order, Bike Attack is not required under our store policy to accept a cancellation or return.

However, management may, in limited circumstances, approve a courtesy cancellation or return within two weeks of the original order date.

If approved:

• A 20% restocking fee applies.
• Original shipping charges are not refundable.
• The customer is responsible for return shipping.
• The return must be fully insured.
• E-bikes must be properly declared to the shipping carrier as electric bicycles.
• The customer is responsible for damage occurring during return transportation when caused by inadequate packaging or shipping arrangements.

Not all carriers accept e-bikes or lithium-battery shipments from consumers. Some shipments may require special hazardous-material handling or certification.

A courtesy exception is discretionary and does not modify Bike Attack's normal final-sale policy.

These policies are necessary because bicycles and electric bicycles are expensive to prepare, handle, package, ship, and return, and payment-processing and shipping fees may not be recoverable by Bike Attack.

Accessories Return Policy

Regularly priced accessories may be eligible for return within 7 days of purchase when:

• The product is unused and unopened.
• It remains in its original packaging.
• The original receipt is provided.

Non-Returnable Accessories

The following are not eligible for return or exchange:

• Sale merchandise
• Clearance merchandise
• Shoes
• Clothing
• Helmets
• Wearable items
• Other items specifically designated as non-returnable

Eligible refunds may be issued to the original payment method or as store credit, depending on the circumstances and management approval.

Credit-card purchases can only be refunded to the same credit card used for the original purchase.

Parts Return Policy

Regularly priced parts may be eligible for a refund within 7 days of purchase if:

• They remain unused and in original condition.
• They are in their original packaging.
• The original receipt is provided.

The following parts are not eligible for refund or exchange:

• Special-order parts
• Online purchases
• Sale or clearance items
• Layaway items
• Parts that have already been installed or used

Labor Charges

Labor charges are non-refundable.

If you believe there is a problem with a repair or installation performed by Bike Attack, please contact us promptly.

We will review the issue and work with you toward an appropriate resolution.

Product Specifications, Colors & Website Information

Bike Attack works to keep product descriptions, specifications, colors, pricing, and availability accurate.

However, manufacturers may change:

• Components
• Technical specifications
• Colors
• Features
• Packaging
• Pricing

without prior notice.

Product photographs may also differ slightly from the actual product because of manufacturer changes, lighting, computer screens, production variations, or other factors.

Bike Attack makes reasonable efforts to correct website errors when discovered but cannot guarantee that every product listing will always be completely free of errors or manufacturer changes.

Promotions, Coupons & Discounts

Promotions, coupons, rebates, and sale prices are valid only during the stated promotional period.

They cannot normally be applied:

• Before a promotion begins
• After a promotion ends
• Retroactively to a previous purchase

Unless specifically stated otherwise, only one coupon, discount, promotional offer, or sale offer may be applied to a purchase at one time.

Manufacturer Promotions

From time to time, manufacturers such as Aventon, Velotric, Urtopia, or other brands may offer:

• Discounts
• Rebates
• Free accessories
• Promotional pricing
• Other special offers

When a qualifying manufacturer promotion is active on the manufacturer's official website at the time you place an eligible order with Bike Attack, we will make the same eligible manufacturer promotion available when the product and transaction qualify.

Manufacturer promotions remain subject to the manufacturer's rules, including:

• Eligible models
• Sizes and colors
• Product availability
• Promotion dates
• Exclusions
• Inventory restrictions
• Combination restrictions
• Other manufacturer requirements

Manufacturer promotions cannot be combined unless expressly permitted and have no cash value.

Bike Attack reserves the right to verify a promotion with the manufacturer's official website or representative before applying it.

If a manufacturer promotion does not automatically appear during checkout, please contact us at the time of purchase so that eligibility can be reviewed.

Payments

Bike Attack accepts major payment methods including:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Apple Pay
• PayPal
• Zelle
• Affirm (online)
• Synchrony (in store)
• Cash

Available payment methods may vary between online and in-store purchases.

Prices are subject to change.

Although Bike Attack makes reasonable efforts to maintain accurate prices, occasional website or system errors may occur.

Declined Transactions & Pending Bank Authorizations

If an online transaction is declined, you may still temporarily see a pending authorization on your bank or credit-card account.

When an order is submitted, your bank may temporarily reserve funds while verifying:

• Available funds
• Billing information
• Address Verification System (AVS) information
• Other fraud-prevention information

If the transaction is declined, the authorization normally disappears automatically.

Many banks release the authorization within approximately 1–5 business days, although some banks and credit unions may take longer.

The billing address submitted with your order should match the address maintained by your card issuer.

If the transaction is declined because of an AVS mismatch, please contact your bank before attempting the transaction again.

Repeatedly submitting the same declined transaction may create multiple temporary authorization holds on your account.

Bike Attack does not control how quickly your bank releases authorization holds.

Please contact your financial institution if you have questions regarding a pending bank authorization.

Fraud Prevention & Billing Address Verification

For online purchases, Bike Attack may request additional documentation when the shipping address differs from the billing address.

Our Fraud Insurance Eye4Fraud might contact you to answer some questions. Pleass respond to their calls or emails.

This is intended to protect both the customer and Bike Attack against unauthorized credit-card transactions and is for your own security.

Website Security

Bike Attack uses SSL security technology to help protect information transmitted between your browser and our website.

We also use payment-processing and verification procedures intended to reduce fraudulent or unauthorized transactions.

No Sale of Personal Information for Money

Bike Attack does not sell or rent your personal information for monetary compensation.

However, like many online businesses, our website may use cookies, pixels, analytics tools, advertising technologies, and similar services provided by third parties, including services such as Google Analytics and Google Ads. These technologies may collect or receive certain information about your browser, device, website activity, IP address, advertising identifiers, and interactions with our website for purposes such as website functionality, analytics, fraud prevention, advertising measurement, and, where permitted, advertising personalization.

Under certain privacy laws, some of these disclosures may be legally defined as the “sharing” or “sale” of personal information, even though Bike Attack does not receive money in exchange for the information.

Where required by applicable law, visitors are provided with choices regarding non-essential cookies and advertising technologies, including applicable consent or opt-out options.

We do not knowingly provide third parties with personal information for their own independent use except as described in our Privacy Policy, as necessary to provide our services, or as otherwise permitted or required by law.

California Electric Bicycle Information

California law classifies qualifying electric bicycles according to their motor-assistance characteristics.

Class 1

Pedal-assist only. Motor assistance stops when the bicycle reaches 20 mph.

Class 2

May use pedal assist or throttle assistance. Motor assistance stops when the bicycle reaches 20 mph.

Class 3

Pedal-assist electric bicycle with assistance generally stopping at 28 mph.

Electric-bicycle laws, age requirements, helmet requirements, equipment requirements, and permitted riding locations may change and may also vary by jurisdiction.

Customers are responsible for checking applicable state and local laws before operating an electric bicycle.

Bike Attack Location

Bike Attack
2904 Main Street
Corner of Ashland Avenue
Santa Monica, CA 90405

Phone: (310) 862-5001

Parking is available behind the store.

Store Hours

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 10:00 AM – 6:00 PM

Hours are subject to change.

Contact Us

If you have questions about a product, order, shipping, warranty claim, preorder, or these Terms & Conditions, please contact Bike Attack before placing your order.

Bike Attack
2904 Main Street
Santa Monica, CA 90405

Phone: (310) 862-5001
Email: info@BikeAttack.com

www.bikeattack.com

Service Area

Bike Attack serves customers throughout the greater Los Angeles area, including Santa Monica, Venice, Marina del Rey, Playa Vista, Culver City, Mar Vista, Palms, Beverly Hills, Malibu, Westchester, Playa del Rey, Manhattan Beach, Hermosa Beach, Redondo Beach, Hawthorne, Inglewood, and surrounding communities.

Bike Attack also ships throughout the United States, subject to manufacturer and product shipping restrictions.